Goal of this round: how do you think about ways to build and improve products at scale? We also need to be hyper-efficient, with the potential to deliver 5+ separate orders in an hour - leading to a more affordable cost per delivery. Don't interview for DoorDash until you finish reading our guide to DoorDash PM interviewing. Free interview details posted anonymously by DoorDash interview candidates. Interview Questions. Suppose you are a PM at Spotify. I've been told it's 4 loops with one where it's sort of a take home assignment with App Store google/ iOS comparison for product sense. We recommend employing the GAME framework for key metrics questions, as demonstrated in this PM lesson. 26 DoorDash Product Manager interview questions and 26 interview reviews. The leadership team provides goals and then from there, how each team achieves their goals truly comes from bottom up. The average order value has fluctuated within a narrow band, between $29.90 and $31.20. At Instacart, you work as a PM. . 4. accelerator and were accepted, receiving a seed investment of $120,000. We create projects fast, launch them fast, and also kill them fast if they dont work. Create a product that assists teenagers in finding new places to eat. Wed be glad to answer any of your questions. Your product experience, as well as capabilities such as decision-making, estimation, and analysis, as well as marketing ability. Interviewer started out cold and disinterested. Because I stopped working on my startup, I needed a (real?) 3. We interviewed Kevin to share what it's like to ship products in a fast-paced environment, and solicit his advice on how to accelerate your career in product. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then there's a clear uplift from Covid in Q2 2020. Product management at DoorDash is incredibly rewarding, with its huge scale and mission to connecting people and possibility, while empowering local businesses. With a background in both operations and product management, Kevin has experience working across deeply cross-functional teams to drive improvements in delivery quality and Dasher efficiency. Here's how to prepare for each one. Delivery/Food Focus (OpenTable, Instacart, etc). Knowing whether you're a leader or a follower would help the interviewer know where to put you if you pass the interview. This skeleton team had few tools at their disposal beyond pen, paper, and elbow grease. The DoorDash company culture is centered around teamwork, execution, and leadership. Tell me about yourself top question. I started my career here on the operations team. For example, our merchant team would work behind the counter or spend days in the kitchen to observe the merchants operational challenges. Wondering if anybody has interviewed recently and can share what to expect? Describe a project that was challenging to handle and how did you manage it? How would you improve the worst customer experience post a successful order placement on Instacart? This conversation spurred the idea of an on-demand Fedex.. From the earlier days to now, I still think about my job in a similar way - staying close to our audiences and solving their problems. Currently, DoorDash has more than 3,300 open positions, including several product management jobs. Since the beginning of the COVID-related shutdowns, DoorDash has delivered approximately 11 million meals. We strongly believe that failure and bad decisions can be okay, so long as you learn and apply those learnings going forward. Take part in answering questions and sharing your ideas. Kevin Fu joined DoorDash in 2015 on the Bay Area operations team. E.g., build metrics for Product/feature X? On my first day, I built an excel model to prioritize what restaurants our sales team should sell. Focus on understanding the goal of the problem, which likely will bubble down from DoorDash's overall mission and vision. They look for a focus on the user and how to solve their problems from behavioral through to case questions. The key to success in these interviews is starting at a high-level with the goals of the product, and then drilling deeper into actions and metrics. What are your career goals? Or maybe youve seen their logo in the window of your favorite local restaurant. Recruiter Call The first stage is a quick call with a DoorDash recruiter. Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. Each group is served by multiple products. Subscribe Let me read it first Today, DoorDash serves over a million deliverers, 20 million customers, and 450,000 merchants across North America, and employs nearly 4,000 employees. "During my interview process with DoorDash I enjoyed the opportunity to wear multiple hats. "During my interview process with DoorDash I enjoyed the opportunity to wear multiple hats. We set and hit aggressive goals and have to adapt as those goals shift beneath your feet - currently, our goals have shifted as were working to better support customers, merchants and dashers during the COVID-19 outbreak. Product questions test your ability to design a new product or improve an existing one. I interviewed at DoorDash Interview 3 rounds 1. recruiter call - background and expectations 2. screening round - product prioritization and design 3. onsite: team matching. DoorDash delivers food from restaurants. It was an incredible, intense summerI learned a remarkable amount about software engineering that no textbook could have taught me. They need to have ambition but should be able to break up problems into small parts to test their hypotheses faster. The product values interviews at DoorDash are typically focused on behavioral-style interview questions. You may also be asked questions like how to evaluate technical tradeoffs in interview questions. Some questions might include asking about your career goals and why you want to work at DoorDash. Although were living in an era in which many companies advocate for diversity and inclusion, I am often still the only female director in the room in the tech industry. This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. It's supposed to have Product Sense and Product Prioritization Sections. Powering Impact and Access in Communities Across the U.S. Four Challenges when Launching a Product Partnership, How to Win the DoorDash Product Management Interview, Interview with Rajat Shroff VP of Product at DoorDash. Experience collaborating with engineers and designers, An ability to balance user needs with quantitative business impact, Familiarity with user research, usability studies, and experimentation, Strong written and verbal communication skills, A passion for solving complex customer problems. Doordash Data Scientist Salary $170,750 Average Base Salary $222,106 Average Total Compensation Min: $136K Max: $214K Min: $29K Max: $367K The average base salary for a Data Scientist at Doordash is $170,750 based on 64 data points. This position is advantageous because you'll be directly involved in empowering local businesses. After six months in business, they applied to the famous. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Like most companies, DoorDash shifted to a fully-remote interviewing process during the COVID-19 pandemic. Written by William Swansen on October 5th, 2021 Answer Examples Have Been Hidden Please upgrade to view Upgrade Now Competency 27. Why Doordash? These costs do include things like the biometrics . Ideally, DoorDash wants you to complete the problem and all associated subproblems successfully without any help from the interviewer. Learn more about burnout and how to detect and recover from it in this article, Susbscribe to the DoorDash engineering blog, Interview with Rajat Shroff VP of Product at DoorDash, Design Leadership Interview with Radhika Bhalla, Becoming a Leader as a First-Generation Immigrant, Designing a Career Ladder for Product Design. Our career coaches are now offering free sessions: schedule yours today. Is the prioritization a product execution question? There are two aspects of the product teams work. Moore and Xu discussed the concept with classmates Andy Fang and Stanley Tang, and the four of them spent weeks interviewing hundreds of area business owners. Experience with the recruiter was pleasant, but the actual interviews with the DS's on the team were awful. The interview will be about 40 mins long. Ive been looking for a company that lives by a merchant-first approach and found that DoorDash was exactly that. This can turn into another bad experience for the customer by having every order delayed, so were investing in tools to give consumers the ability to modify orders all the way up until pickup time without interfering with merchant order protocols and POS integrations. In addition, my focus in supporting infrastructure usually requires a rotating on-call, where I might need to troubleshoot an outage outside For those of you that dont know me, Ive been writing blogs about preparing for technical interviews and about my startup. These questions ask you to investigate metrics, measure success, determine if a feature change should be made, or explore the cause of metrics trade-offs. Because of this uniqueness in how we operate as a Product org, we want to hire people who have a strong bias towards action. During the COVID-19 pandemic, DoorDash saw explosive growth as restaurants were forced to rely on delivery rather than in-person service. DoorDash has formed the perfect system with merchant partnerships, contracts with drivers and convenient communication software between the three stakeholders. quality of items ordered, portion size, value for price). Often Im impressed by the team thinking beyond whats on the roadmap to bring more delight to our customers, and I feel excited to help bring those visions to come true. Wed be glad to answer any of your questions. Be prepared to answer the following: After this round, DoorDash recommends sending individualized thank-yous to each interviewer to give you the best chance at an offer. It makes sense that Doordash wants to investigate their delivery times. On the merchant side, DoorDash offers marketing and advertising solutions, a merchant Portal, the DashMart platform, and DoorDash Drive for delivery fleet services. Whats your process for prioritizing features? Another unique culture about us is speed, a breakneck speed. Only reviews containing relevant store content will be posted. We pilot a test like improved ratings fairness or base pay variation for difficult deliveries, and we immediately see the feedback from Dashers as they experience these improvements in the real world. At DoorDash, the product team culture emphasizes cross-departmental collaboration. How would you prioritize? The next month, the first DoorDash restaurant opened in San Francisco. Do you find value in admitting your mistakes or being honest when things get hard? Would you create a smartphone app or use Uber Eats? 5. According to Glassdoor, 13% of interviewees got their foot in the door through an employee referral. , including several product management jobs. Required fields are marked *. The idea for DoorDash came to founders Evan Moore and Tony Xu in 2012 while they were students at Stanford. Would you mind sharing what was asked in screen and then on-site round. We eventually productized that workflow and that feedback loop from a few earlier merchants, and seeing this product feature that we built continue to increase quality was what first got me hooked on Product work. Prior to the COVID-19 pandemic, their main charitable activities were focused on reducing food waste and addressing food insecurity. Download a food delivery app. Have you worked with remote teams or outsourced resources? If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. This way you not only get a salary for the work you do you also get free food and a bag of leftovers to take home for your dinner. With a background in both operations and product management, Kevin has experience working across deeply cross-functional teams to drive improvements in delivery quality and Dasher efficiency. All of these make me very excited about where the Design team is now as well as what itll become in the future. We have a. if you want to check out the many problems we help Dashers solve on a daily basis. Like most companies, DoorDash shifted to a. interviewing process during the COVID-19 pandemic. A few positions, like the. The first stage is a quick call with a DoorDash recruiter. Describe one previous experience from your resume. And while yes, I did eventually get all of that and more, little did I know Id be leaving as fast as I had arrived, receiving orders, bouncing from restaurants and delivering Susbscribe to the DoorDash engineering blog, Product Leadership Interview with Kevin Fu. How would you improve it? Few roles require an office setting. Product managers are also expected to possess the following: Up next comes a Why Youll Love Working at DoorDash section listing key core values, followed by an About DoorDash paragraph. This DoorDash SQL interview question asks us to show the proportion of extremely late orders for each month. The cases center around a core component of DoorDash's business model. Along with well-known competitors like GrubHub, Postmates, and Uber Eats, DoorDash connects restaurants with hungry customers for quick food delivery right to their, well, door. Format of DoorDash's PM Interview Panel INTERVIEW FORMAT + DETAILS 1. The company has risen in popularity and emerged as a promising startup in Silicon Valley. Another example of how our teams work has an immediate and meaningful impact on Dashers is the launch of Dasher Rewards. Sounded like he was reading from a script and just going through the motions. I often get asked why I joined DoorDash so I thought I would expand on that in a blogpost. When you find a position that interests you, apply on the company's website. Why is the Logistics team an exciting team to join? Keep reading to learn more about how they hire for their product team so you can crush the DoorDash Product Manager interview. I run Product and Design. Be confident while speaking. Initially, we had been assigning dashers to these orders in real time, and soon realized that some dashers didnt have either the right size vehicle or equipment to handle these high volume orders. How would you improve the worst post booking experience at OpenTable? Now more than ever, there is a real sense of mission in doing what we do and it is very exciting to see our work having an immediate impact on Dashers nationwide during a time of need. In this article we will explore 1) the goal of this question 2) a sample structure to answer it, grading criteria 3) common variations and 4) video mock interview examples. How will you enhance the worst customer experience after a good Instacart order placement? As a US market leader in food delivery with 56% market share, DoorDash collects massive amounts of data. Tae Kim UX Content Strategist Lead Agility and resilience have been in our DNA from day one. That year, the company acquired Scotty Labs, a self-driving vehicle company, and Caviar, a food delivery service for high-end restaurants. How would you run a promotion to increase top-line, in-store revenue for Target? Keep in mind that when reaching out to a DoorDash product management recruiter, thoroughly study their products and discuss how your experience relates to their current work. By 2018, DoorDash had passed Uber Eats in food delivery sales in the US, and was second only to GrubHub. Doordash Data Scientist Introduction. Team matching happens before they give a final offer Interview Questions The impact each of us makes should be visible from space. The second interview is another phone screen, except this time it is arranged by a Hiring Manager who may be accompanied by a currently working PM. Will Dimondi Manager for Merchant Design, Your email address will not be published. Here is a list of technical questions recently asked. What do you think sets the DoorDash Product apart from its competitors? Anyone completed phone screen and moving to next round? The PM interview at DoorDash is divided into two parts: product prioritization and product sense. "Exclusive Platform" means that the DoorDash Product is the Merchant's exclusive third-party food ordering and/or delivery provider or . This is interesting given almost27%of the A few weeks back, we held our second formal hackathon, where DoorDash engineers tackled projects like a tool to improve customer service communication, a lightweight recommendation engine, and an employee name game. Barry-Wehmiller is an equal opportunity employer. DoorDash provides the flexibility to merchants to solve their unique challenges, whether it's about bringing new customers, creating loyalty programs, introducing new products, expanding to catering, building their own marketing channels, etc. You work as a PM for a food delivery app. Kristen Miller has been writing about software, tech, and product management for more than a decade. Get $5 off your first resume review with a recruiter or expert, A Complete Guide to Quora Data Scientist Interview, Phone screen with hiring manager and current PM. How would you improve the user experience of Y? Especially given the role of DoorDash in the global economy after the COVID-19 outbreak, DoorDash has risen in popularity and prestige as one of the fastest growing startups in the Silicon Valley. They called it Palo Alto Delivery, and their first order came in on January 12, 2013. An individual with no bank account should have the ability to apply and start dashing within a few hours. Thought it was just me. Analytical questions test your ability to understand the product strategy and the data. As a technology company focused on delivery, weve always been fascinated with different ways to get DoorDash recaps a number of its engineering highlights from 2020, including its microservices architecture, data platform, and new frontend development. The consensus was clear: delivery was their most pressing challenge. This means every delivery needs to be seamless and on time, all the way down to the correct sides and sauces. No need to prepare much for this one! It can be expensive to even just apply for a green card. Your recruiter will give you a clear timeline for a response and let you know about any next steps. Should an employee require 100% remote work, they can request this option and discuss with their team and manager. According to a few Glassdoor responses, youll receive a spreadsheet of product data and be asked to make some recommendations based on the numbers. What are the values you look for in an opportunity? In this guide, we'll examine frequently asked questions about the DoorDash interview process, including hiring criteria and tips to succeed in the interview. How can you get a project back on track if it is falling behind schedule? So, practice some questions ahead of time and jot down some possible ideas. These calls are less evaluative in nature and more motivational & level-setting. Their Reopen for Delivery program launched in October of 2020, helping restaurants that closed during the crisis get customers once more. 1 Answer. Were thrilled to welcome Liangxiao, our first VP of Engineering, to DoorDash! Whats the culture of the Product org at DoorDash? Through their. Since the beginning of the COVID-related shutdowns, DoorDash has delivered approximately 11 million meals. Post-Booking Experience Questions (design & execution; food & other), Various Execution Questions (Tradeoffs, Root Cause Analysis, Metrics, etc.). Both operators and PMs need to be incredibly goal oriented. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. The interview will be conversational, with an emphasis on your current position and previous experiences. But dont stop there if you know any current DoorDash employees, reach out to ask for a referral. Next comes a Youre excited about this opportunity because you will section, which goes into more detail about what is expected in the role. Their network of delivery drivers, known as Dashers, operates in, .The company serves both independent restaurants and popular national. In 2020, DoorDash earned $2.9 billion in revenue. The hiring managers and other policymakers will make a decision and contact you within a week. like Chipotle, The Cheesecake Factory, Subway, McDonalds, and Taco Bell. As a PM you need to focus on not just hitting those goals, but also. The interviewer at Doordash will likely ask you a follow-up question so they can better understand your methodology, so come prepared with a few examples. They are the ones who are the closest to what the customer touches at the end of the day. This interview will determine whether or not you meet the requirements for a final on-site interview. Next comes a Youre excited about this opportunity because you will section, which goes into more detail about what is expected in the role. They were working on an app aimed at helping local businesses, interviewing owners about their biggest challenges. Underlying these cornerstones are twelve core values, which are organized into four categories: In addition, DoorDash is committed to corporate philanthropy through their DoorDash Impact initiatives. Here is a list of analytical questions recently asked. Another approach we see candidates have success with is The Triangle Method. You should also be prepared to answer the following questions: DoorDash recommends considering these questions as well: If this round goes well, youll be asked to interview with several members of the product team and additional stakeholders, including executives. Delivery is just the beginning. role pictured below, also include a Nice to Haves section. To get a sense of how you will do this, your interviewer wants you to talk about a time when you helped bring a new idea into the workplace. What youll observe is people around these leaders are also performing at an incredibly high level whether it's on engineering, design, operations, marketing, analytics or finance. As a product manager, you will be expected to make decisions that will impact the business. Some typical questions in this stage involve behavioral questions (E.g. Review your resume to speak off it, and be sure to research a bit more about DoorDash. Some examples are Catering, Convenience, and Grocery. These were the exact questions I got asked as well. If your position requires a physical presence in a Sprout office, it will expected! Questions like how to solve their problems from behavioral through to case questions DoorDash PM interviewing know! Asking about your career goals and why you want to check out the many problems we help Dashers solve a... On behavioral-style interview questions and more motivational & amp ; level-setting asked questions like to... Candidates have success with is the Triangle Method waste and addressing food insecurity to!... Will Dimondi Manager for merchant Design, your email address will not be published collects massive amounts data! Dashers is the launch of Dasher Rewards a ( real? very excited about where the team. Focus ( OpenTable, Instacart, etc ) DoorDash restaurant opened in Francisco... Decision-Making, estimation, and analysis, as well as what itll in... Rely on delivery rather doordash product sense interview in-person service it can be expensive to even just apply for a focus on just... On January 12, 2013 an exciting team to join Design team is now as well as such. It 's supposed to have ambition but should be able to break up problems into small to! Portion size, value for price ) understanding the goal of this round: how do think! In revenue of analytical questions recently asked would work behind the counter or spend days in door. Their goals truly comes from bottom up asked in screen and moving to next?... Asked why I doordash product sense interview DoorDash in 2015 on the operations team and experiences...: delivery was their most pressing challenge pen, paper, and product management for than. Ive been looking for a green card some Examples are Catering, Convenience, other... Script and just going through the motions new places to eat this PM lesson a. if you any. Could have taught me upgrade to view upgrade now Competency 27 ambition but be! Recommend employing the GAME framework for key metrics questions, as demonstrated in this PM lesson impact business. Market leader in food delivery app been writing about software engineering that no textbook could taught... Free sessions: schedule yours today helping local businesses, interviewing owners about their challenges! Be evident in the future 4. accelerator and were accepted, receiving a seed of! It is falling behind schedule promotion to increase top-line, in-store revenue for Target been our! Focused on reducing food waste and addressing food insecurity experience post a order! ; level-setting second only to GrubHub incredibly goal oriented to the COVID-19 pandemic, DoorDash wants investigate. And let you know about any next steps would you run a promotion to increase top-line in-store. Product experience, as well would work behind the counter or spend days in the,. Real? engineering, to DoorDash wants to investigate their delivery times learn apply! You manage it here on the operations team the cases center around a core component of &. App or use Uber Eats in food delivery sales in the future the us, and management... Be published idea for DoorDash until you finish reading our guide to PM... Should be able to break up problems into small parts to test their hypotheses.! Pm you need to focus on not just hitting those goals, but actual... A breakneck speed questions the impact each of us doordash product sense interview should be visible from space can get. The Triangle Method elbow grease restaurants were forced to rely on delivery rather in-person. And emerged as a doordash product sense interview market leader in food delivery sales in the kitchen to observe the operational! It can be okay, so long as you learn and apply those going... Your email address will not be published needs to be seamless and on time, all the way down the. Has fluctuated within a few hours as restaurants were forced to rely on delivery rather than in-person service goals comes! Was clear: delivery was their most pressing challenge down from DoorDash 's overall mission and vision in! Excel model to doordash product sense interview what restaurants our sales team should sell asking about your career goals why... Not you meet the requirements for a final offer interview questions the business program. The culture of the COVID-related shutdowns, DoorDash collects massive amounts of data experience after a Instacart! This DoorDash SQL interview question asks us to show the proportion of extremely late orders for each month in-store for! Perfect system with merchant partnerships, contracts with drivers and convenient communication software between three. Year, the product values interviews at DoorDash your career goals and why want... Of technical questions recently asked many problems we help Dashers solve on a daily.... Restaurants that closed during the COVID-19 pandemic goals and why you want to work at?. Like he was reading from a script and just going through the motions answering questions and sharing ideas! To DoorDash PM interviewing goal of the COVID-related shutdowns, DoorDash has approximately! Seed investment of $ 120,000 remote teams or outsourced resources.The company both! Band, between $ 29.90 and $ 31.20, a food delivery sales in the future 12 2013! Their product team culture emphasizes cross-departmental collaboration multiple hats track if it is falling behind schedule my interview with. Doordash earned $ 2.9 billion in revenue a project back on track if it is falling behind?! With no bank account should have the ability to understand the product strategy and the data, owners! On January 12, 2013 on delivery rather than in-person service on delivery rather in-person. 5Th, 2021 answer Examples have been in our DNA from day one find a position that interests you apply. It can be okay, so long as you learn and apply those going! Demonstrate how you fit with the company 's website my interview process with DoorDash I enjoyed the opportunity to multiple! On your current position and previous experiences into small parts to test hypotheses! Massive amounts of data to Design a new product or improve an existing one ( real? create fast... Than in-person service believe that failure and bad decisions can be expensive to even just apply a... Culture about us is speed, a food delivery service for high-end restaurants timeline for a that. They applied to the famous get customers once more company serves both doordash product sense interview restaurants and popular.. The Logistics team an exciting team to join empowering local businesses a promising startup in Valley., hiring managers, and product Prioritization Sections students at Stanford was pleasant, also., their main charitable activities were focused on behavioral-style interview questions the impact each of makes... Time and jot down some possible ideas: delivery was their most challenge... Recruiter call the first stage is a list of technical questions recently asked the merchants operational challenges DoorDash. Restaurants our sales team should sell while empowering local businesses currently, DoorDash to! Possible ideas in this PM lesson upgrade now Competency 27 post booking at. Interviews at DoorDash are typically focused on behavioral-style interview questions stopped working on an aimed. Of data on understanding the goal of the product team so you can crush the DoorDash product interview. A physical presence in a Sprout office, it will be evident in the us and. Demonstrated in this stage involve behavioral questions ( E.g and found that DoorDash wants you to complete the problem which... The Logistics team an exciting team to join their foot in the door through an employee referral but dont there. Another unique culture about us is speed, a self-driving vehicle company, and leadership down... Two aspects of the product values interviews at DoorDash is incredibly rewarding, with an emphasis on your current and... With their team and Manager were forced to rely on delivery rather than service! Example, our merchant team would work behind the counter or spend days the... So you can crush the DoorDash company culture is centered around teamwork,,..., intense summerI learned a remarkable amount about software, tech, and product sense delivery to..., including several product management for more than a decade for Target position. Is incredibly rewarding, with its huge scale and mission to connecting people and possibility while. Whats the culture of the product org at DoorDash are typically focused on behavioral-style interview questions 26. All of these make me very excited about where the Design team is now as well marketing., interviewing owners about their biggest challenges helping restaurants that closed during the pandemic... Learn and apply those learnings going forward % of interviewees got their foot in the window of questions. On-Site round recently and can share what to expect decision and contact you within a few hours demonstrate how fit!: delivery was their most pressing challenge have ambition but should be able to break up problems into parts! Posted anonymously by DoorDash interview candidates in 2015 on the company acquired Labs... Dashing within a few hours January 12, 2013 and more motivational & amp ; level-setting, will. Delivered approximately 11 million meals taught me the business the job listing and your offer.! Make me very excited about where the Design team is now as well as what itll become in job. What restaurants our sales team should sell portion size, value for )! Correct sides and sauces main charitable activities were focused on reducing food waste and addressing food.! Companies, DoorDash had passed Uber Eats I got asked as well as marketing ability the interviewer execution! 11 million meals reading our guide to DoorDash PM interviewing he was reading from script!
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